Persons with disabilities and the elderly are remarkable for the hurdles they have to overcome on an everyday basis. A generation ago, before the passage of the Americans with Disabilities Act of 1990 (ADA), just getting around presented major issues for this population of Americans. Many if not most of them were dependent on others for their basic transportation needs. The result was that many thousands of people remained homebound, alone and unable to participate in many of the activities that most of us take for granted.
At the MTA, we say “thank goodness” that we took action as a nation to enhance the social and economic quality of life for all Americans. We’re grateful for the opportunity to transport those who aren’t as lucky as the majority of our citizens to jobs, medical appointments, family gatherings and other seemingly ordinary events to which the majority of us can travel relatively easily.
The Mobility Division of the MTA does this on a daily basis, utilizing a fleet of Mobility vans, buses and taxis to get our special needs customers where they’re going as conveniently as possible.
Now MTA is making it even easier. The new Mobility Direct interactive voice recognition telephone system launched on March 21st enables Mobility customers to get in touch with us 24 hours a day to confirm scheduled trips, check the status of their trips on the day of service, cancel scheduled trips, verify account information, schedule reminder calls for the evening before their scheduled trip, and even schedule vehicle-arrival calls so they needn’t wait outside for their vehicle in inclement weather.
MTA developed the system to be secure, easy to use and time saving, without having to reach a Mobility operator during regular business hours.
Of course, at MTA we do our best to deliver caring service for all our customers. We’re just extra proud when the service we deliver works for those among us who can use our help the most.