|Click HERE to take one of our surveys.|
But enough about us. What do YOU think about the job we’re doing?
How’s our reliability? Do you find our vehicles generally clean and comfortable? Do you feel safe on our platforms? Do our operators make you feel welcome, and do they seem glad that you’re aboard?
What about our website – is it helpful? Do you have suggestions for improving it? When you call for information, do we make it easy to get where you’re going? How about our fare boxes and ticket vending machines – do you find them generally in good working order? And when they’re not, is your request to fix a specific machine answered promptly?
MTA depends on its customers to let us know how we can do better. That’s why, in addition to our Twitter and Facebook feedback vehicles, you can always let us know what’s on your mind by email to MTAInfo@mta.maryland.gov.
Now we’re going a few steps further, with three additional ways to give us your valuable feedback.
If you’d like to offer your opinion regularly via phone text as part of our Rate Your Ride Program, send your contact information (including your cell phone number) to MTAInfo@mta.maryland.gov. We’ll get back to you pronto.
If you’d like to tell us what you think via online survey, click to our MTA Customer Satisfaction Survey and spend a few minutes sharing what’s important to you.
And for those of you who think your feedback is so valuable that it’s worth paying for, we agree! We’ll give you $75 for your opinion (and a couple hours of your time) if you become part of our Paid Focus Group. To apply, just click on the link.
Isn’t it nice to know someone cares about what you think? We do.